We’re running into an issue where an agent in another workspace is attempting to view their own SR lodged in our Workspace.
She’s unable to view it because when she “logs in” on the support portal, it throws her into the Agent workspace view and denies her access because she’s not an observer of our workspace.
It would be nice if there was a toggle on the support portal (which obviously only displays to agents) designed to force FreshService to observe everything from there on as a requester.
