Please add the ability to trigger webhooks in hourly trigger automations. This is a basic action that’s possible in both ticket creation and ticket update automations, therefore it should be possible in hourly trigger automations as well.
For context, our sales team wants to send satisfaction surveys to our high value customers once per month rather then once for every ticket, as most of these customers make several tickets per week. To do this, we are relying on a contact field that indicates whether or not the customer has been sent a survey that month. In Freshdesk there is unfortunately no way to give an hourly trigger automation a ‘trigger webhook’ action.
We luckily have access to Freshsales as well, where time-based workflows with webhooks are possible, so we were able to use this as a workaround (after making a different webhook that sent Freshdesk Contact IDs into the contact’s field in Freshsales). However, it would’ve been much easier if the functionality were already possible through Freshdesk, and many users do not have access to Freshsales and wouldn’t be able to set something like this up.
