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Ability to use tags as a condition in Supervisor rules

Related products:Freshdesk
  • July 9, 2014
  • 2 replies
  • 22 views
K
Contributor

It'd be nice to have tags as a field in the conditions section of the supervisor rules, so you could run a rule against (or exclude) tickets by applying a tag to them.


This could also solve the problem of a rule applying repeatedly to a ticket by adding a tag, and then adding a "(tag) (does not contain) X" condition.

2 replies

A
Contributor

Same problem here yesterday, you could use a tag like a variable for start or stop the rule.

R
Contributor
  • rusty.wilson
  • Contributor
  • September 21, 2015

yup - i need this too - and the "other" systems have it.


using a custom field is not optimal and clutters the UI. you can set a tag with workflows, so why not extend the logic to use them in the evaluation conditions?

https://support.freshdesk.com/support/discussions/topics/309861

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