As of now, the default role created is assigned when the collaborator is added from the ticket notes. Is it possible to create a new role, which can be set as a default role not the one that is default now.
New Idea
Able to create new role(s) for the Collaborator
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

