Appreciate it if Ticket search and reports could have filter of customer segments. No point segmentizing the contacts but could not use the segment info in tickets/reports filtering.
New Idea
Able to filter tickets/report by customer segment
+12Welcome to the Freshworks community! We understand that the ability to use the segments as filters in the tickets list page or reports would be beneficial. At the moment, we don’t have this option, but rest assured, our product team will consider this enhancement as part of the future roadmap based on the interest of other users.
Though the ability to filter using contact segments isn’t available, you can still filter for tickets (in Analytics) using the custom contact fields used for defining the segment. Would that be an option in the interim?
Cheers!
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