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About Mailchimp Integration - missing two-way integration

Related products:Freshdesk
  • October 24, 2013
  • 7 replies
  • 29 views

I see that FD has integration with MailChimp. You have to edit each contact and then add the contact to a Mailchimp list. But I don't think this is the most useful use case at all. I want an all-import function. I can do an export on FD and then import CSV on MC, but MC also has integrations (Zendesk, Zoho et al) that facilitate this, yet there's no FD integration on MC. So my suggestion: work with MC for two-way integration. Or, a function on FD that automatically exports all (or those selected) contacts into a MC list. Thanks.

7 replies

Hi Rodrigo, 


Thank you for your suggestion. Right now we don't have any plans for a two-way integration.However, I have passed on your feedback to the development team. 




  • Apprentice
  • May 8, 2014

Yes I agree.  The Mailchimp integration is VERY basic at the moment.


  • Community Debut
  • January 20, 2015

Really would like to have Mailchimp two-way integration.  Has this made it into the FD roadmap for the near future by chance?


 I have to do an export on FD and then import CSV on MC, filtering customers by custom fields


  • Community Debut
  • December 10, 2016

Hello, is there any solution in this integration?, it is very important for most users.


Thanks!


  • Community Debut
  • November 28, 2017

Any progress on this ?


aravind.sundararajan
Skilled Expert
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Hi,


The Freshdesk integration is now listed on Mailchimp marketplace. 


https://connect.mailchimp.com/integrations/freshdesk-integration-by-skyvia


Cheers!