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Future Consideration

Accept semicolon and comma when importing

Related products:Freshservice
  • Sep 4, 2023 7:58 AM UTC
  • 3 replies
  • 45 views

Daniel Söderlund
Top Contributor ⭐
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Hello, 

We have in Sweden ( I guess other countries ) have ; (semicolon) as default list separator.  
So when you export CSV from example Excel you get a file with ; and not ,

So what I want is Freshworks products could accept semicolon as well. 

3 replies

eeha0120
Top Contributor ⭐
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  • Top Contributor ⭐
  • Sep 4, 2023 2:09 PM UTC

Totally agree and already voted. Indeed, other countries also use semicolon.

It’s easier to handle records which have a colon within the text, so, using semicolon makes a lot of sense.

 


Daniel Söderlund
Top Contributor ⭐
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Ops I mean comma :) Hope can edit 


Lorentz
Active Contributor
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  • Active Contributor
  • Sep 8, 2023 5:46 AM UTC

Most countries using , in currency do not allow comma seperated files (or rather windows change it to avoid trouble). So giving us the option to chose would be great.