This previous topic: https://support.freshdesk.com/support/discussions/topics/2773 was never actually solved, the admin just said it existed without providing any additional support or direction except that it's at the bottom of the screen.
Please provide a screenshot of how we can send feedback directly to Freshdesk support from our own admin accounts? It is not in ours as per the attached screenshot.
Freshchat does a great job of having chat available for admin support while in our own agent admin space. Would it be possible to add this functionality to the admin site of freshdesk? It would be hugely helpful to be able to chat with a freshdesk agent inside our own sites instead of going to the freshdesk support page and flip back and forth while trying to fix an issue.
