At the moment there are two options on how to give access to tickets:
"Logged in users" or "Anyone with a public ticket URL”
In the case of logged in users only the requester on the ticket gets access. We however work mainly B2B and often more than one person needs access to the ticket. Giving a person access to all tickets in the organization is often too much, access with a public URL isn't safe enough for our data. We want to stimulate collaboration without overrunning them with tickets.
What we see at our suppliers and their ticket systems is that a person in the CC with an authenticated account can look into the full ticket after logging in. Anyone else who would like this feature?
