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Action: define a date field with 'today'

Related products:Freshdesk
  • December 26, 2016
  • 4 replies
  • 68 views
F
Contributor

I would like to keep track of the date a ticket was solved. So I added a custom field 'resolution date' to the ticket. Fine.

I also added an Observer automation that, when the status is set to Solved, updates the custom field.

But… here I can define only a constant date (using a calendar widget). I'd like to be able to set the date of today. Any way to do this?

4 replies

R
Contributor

This would make tracking events in my repair station a bit more easier and accessible. Can this be done with some workaround?

M
Community Debut
  • matt_15450
  • Community Debut
  • March 26, 2017

Definitely need the ability to automate email messages based on a variable date parameter.  I.e  = field " travel date" - 14 to automate messages 14 days prior to travel.  A bit specific i know but the requirement originally requested would do the trick.  Thanks 

P
Contributor

 The ability to set a date field to "today" would make scenario automation much more flexible. Any plans on implementing this?

O
Contributor
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There seem to be several requirements all merged together. The original request was to see when a ticket was resolved. For that we use the Excel download which shows a number of dates / times, including when a ticket was resolved.

The other requests seem to be about automation:

  • Filling a field with a specific date (not clear how that could work with an automatic rule).
  • Triggering action based on a specific date. As far as I am aware this is not available. Probably Freshdesk will argue that this is beyond the remit of a ticketing system.
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