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New Idea

activation email

Related products:Freshdesk
  • September 21, 2022
  • 1 reply
  • 51 views

Hashi09
Apprentice
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Problem: the activation email has to be sent to 100% of the contacts or it must be manually sent. 

Solutions:

  1. Have an option where activation emails can be sent to contacts or contacts within a company or type of company automatically. 
    You can whitelist domains which is nice, but our common use case is a type of company (filter) has access to our help section and I wanted to send those contacts an invite automatically. 
  2. Allowing the API to invite contacts without email notification invite on. This was frustrating because I could have solved the problem via API, but was unable without email notification turned on, which invites 100% of the contacts, which I’m trying to avoid.  

     

1 reply

msconfig87
Top Contributor ⭐
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  • Top Contributor ⭐
  • September 22, 2022

or even better: let people create their own workflows instead of pushing predefined mailing decisions