Hi FS Dev team,
It would be nice to have a few buttons that live at the top to make working the tickets easier. It would also be nice to have a customizable UI setting to set what we would like to use in the admin section. Basically like a wordpress site were you can check boxes to enable certain buttons in the UI.
The added buttons that would make our lives easier are:
- Open - Sets ticket to the open status, we have the auto timer app that tracks time for us so having a one click button to start working will save us from not having time tracked.
- Pending - This would be nice if we can actually use this button dynamically based on what status we have set up. We only use pending when waiting on replies.
- Resolved
Currently there is already the closed button but we never “close” tickets manually so its wasted space.
