We love the CSAT capabilities - but there is a gap in the functionality. Here is a use-case: Not all our clients will contact us during the course of a quarter, or half year or sometimes even a year. We want to be able to send out ad-hoc CSAT surveys to gather feedback and health pulse of the client and our relationship - even if they haven’t needed us.
Please can this capability be added? It doesnt make sense to buy into or use another system when the base options are right there!
