When adding a private note to a ticket, we are able to include a canned response. However, when we edit an existing note, we no longer have the option to add a canned response. Being able to add a canned response to an existing note would be very helpful.
Closed
Add a Canned Response when Editing a Note
This change is now available for all Freshdesk accounts. You will be able to add canned response when editing a private note in a ticket.
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