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Add a Canned Response when Editing a Note

Related products:Freshdesk
  • September 27, 2021
  • 0 replies
  • 24 views

aavivar
Apprentice

When adding a private note to a ticket, we are able to include a canned response. However, when we edit an existing note, we no longer have the option to add a canned response. Being able to add a canned response to an existing note would be very helpful.