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Add a Copy button next to the email

Related products:Freshdesk
  • February 6, 2019
  • 0 replies
  • 6 views

Hi Team,


Most of my customers does not provide their required information to make a search on our internal system.


Most of the time I need to select the email address, copy and paste in my system to make a search.


The issue is the email address is in a small box and each time I select the email address it selects the whole box and I lose a lot of time to just try to copy that email address. 


It is not efficient at all and just crack your nerve each time I have to carefully and slowly try to copy the email address.


Is there a way to add a copy button or increase this field so it makes  things easire for me?


I am not forgetting that when I try to edit a ticket properties, it is IMPOSSIBLE to copy the email address. I can't seem to find another way to get to copy the email address.


Please help me.


Regards,


Nadeem