It would be awesome to have a custom ticket "date" field with a simple "one-click" way to choose a date (from a calendar). I intend to use this feature in a "deadline" type field.
Thanxs
Closed for Voting
Add a custom ticket "date" field
Be good also if alerts could be run from that deadline? Like X days before hand. I guess kind of like a SLA feature.
We have this on OTRS and it's very useful. "Pending until some date"
Then we receive notification for pending ticket.
This would be a great feature to have - we're using Freshdesk to capture and manage service requests, and having the client being able to choose a "needed by" date from a calendar on the ticket form would be really helpful!
Absolutely support this feature-add. There are times when a custom "requsted" or "opened" date needs to be opened in order for proper ticket tracking. We have engineers at client sites frequently and often times come back to the office with additional tickets they need to open and log time for. If they don't get to this administrative duty until the next day, there is no way (that i know of) today to mark the ticket as requested/opened on a previous date. If this is possible presently, please can someone direct me how? Thanks!
We like this one too. It says "in progress" -- can we get an update from Freshdesk on when this will be in a release?
Hi Marc,
I'm sorry we don't have a concrete ETA as of now. Will give you an update once we roll out this feature.
Thanks
+1
This would basically just complete the package for us. Custom date field that you could use in Observer to trigger an alert would be awesome. Also the pending until would be great for planned work
I definitely think this would be awesome!
As of right now, I am using a text field and some manual work to maintain the "Date Needed" and it is definitely more work than what should be necessary.
I love the idea of a required by date. It would be nice if there was a way to show these metrics in reporting too. To compare them to the time tracked by tickets.
DATE type Custom Field for Freshdesk Tickets
When will a custom field of the "date" data-type be added to the types of custom fields available to Freshdesk Ticket custom fields?
Please update this thread regarding where the roll-out of this feature stands.
Hello Everyone,
We have rolled out the ability to add date fields to ticket forms for all plans.
To include date field in your ticket form, please go to Admin> Ticket Fields. You will see a calendar/ date picker icon on the top bar.
Drag and drop the field to add it to the ticket form.
Note: A maximum of 10 date fields can be added to the form.
On a similar note, we have also released another feature called dynamic forms. This will give you the ability to show/hide fields based on the "type" selected by the customer. For example, in an ecommerce scenario, when the type is chosen as "Replacement", a section with a field called "Reason" can open up that will collect the reason why customer needs a replacement for the item. You can read more about dynamic forms in this article.
As always, thanks much for the detailed use-cases and patience while we built this!
We would love to hear your feedback. Please feel free to post your comments.
Also, I'll keep this thread open until we implement a solution to use these date fields in Supervisor to :
1) send out reminder emails or
2) change status back to open when current date is the same as custom date field's value
Thanks,
Janani
+6Very, very nice feature. Thanks!
A new 'Date' field has been added in the October release. It's quite useful but you can't run Supervisor rules or Reports on the new field afaia.
Also, you can't set or change the date field using the mobile app.
Also, you can't set or change the date field using the mobile app.
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