Add a custom ticket "field" for normal text

Hello,

While there is no out-of-the-box option to add a help text to ticket fields, you can still achieve this using portal customisation feature available on the Estate plan. If you need assistance in customising the new ticket page, please reach out to support on support(at)freshdesk(dot)com.

I'm keeping this thread open to see if we can include this as a native option in the helpdesk configuration.

Cheers!