It will be great if we can have a “calendar” in the ticket, in order to re-open a ticket at a specific date. Or a reminder system ? Instead of letting the ticket in pending for months, till the answer of the client after his decision, that he will give us at XX/XX/XXXX.
In my specific case, (holidays vacation rental), it is to recontact the client after the cancellation of the booking, 1-2 months later, to see if the booking has been hired again, and if yes, to offer him a voucher through the ticket.
Or after an appointment on spot, at a specific date, to give the possibility to the client to use the same ticket to let us know, but without letting the ticket pending for months. If the ticket is resolved, it goes closed after 5 days, and then, the client can’t use it anymore.
