Hello. Similar to the request in https://support.freshdesk.com/support/discussions/topics/7284?page=1 ...
I would like to be able to add a date to a to-do. Also, keep the to-do and it's due date visible on the ticket page for all agents. But in the dashboard, show the to-do's only when the due date approaches within a configurable number of days. I.e. allow me to show the to-do's (for all agents) for the next xx days, sorted on date.
The to do area in the dashboard could preferably be expanded to also show the agent initials for the to-do. Then an agent just needs to open the dashboard to see what he has to do and what his colleagues are doing. I would like to see the to-do's for the whole department but I can imagine some would only want to see their own to-do's (thus make it configurable!).
