One of our customer would like to add a 4th level in the ticket field hierarchy in Freshdesk.
Not Taken : Idea will not be considered
Add a forth level for dependent field in FD
Hi there! thanks for your request! I understand your use case here, however, in order to maintain a good user experience for you and limit the latency due to performance implications, we are only supporting up until the 3rd level for now. I’ll try to keep this thread updated if something changes around this.
+2Hi there! thanks for your request! I understand your use case here, however, in order to maintain a good user experience for you and limit the latency due to performance implications, we are only supporting up until the 3rd level for now. I’ll try to keep this thread updated if something changes around this.
+8New Idea→Not Taken : Idea will not be considered
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