Automatically add a some sort of visual separator between the reply and the prior ticket response much in the same manner as does Outlook. I know that we can paste in a line in our signature as a workaround, but I think that this should be a default behavior.
Please see the example below.
Hello Len,
Apologies for the delay in getting back.
As you had mentioned, a visual separator can be added using the Signature/Agent reply template. Apart from this, you can also differentiate the quoted text from the actual reply using the vertical dotted line as highlighted in the sample screenshot below.
Cheers!
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