For custom fields in Contacts and Companies we have the option to specify the field as a URL. I would like to have this same functionality for Ticket custom fields.
For some of our more complex tickets we use an external collaboration tool to work through issues. I would like to be able to hyperlink directly to this system for a given ticket.
Currently, I have to define the custom field as a single line text field, and then if I want to use the link, I have to 'select all' and then right click and choose go to.
It would be far better to just be able to click on the field to go to the page.