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Add a way of searching deleted contacts

Related products:Freshdesk
  • January 13, 2023
  • 1 reply
  • 35 views

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If you need to restore a contact, it can be difficult to find the right entry. Over time the system may accumulate many deleted contacts (ours has over 2.5k, and is quite a small helpdesk) so paging through the entire list may be time-consuming.

There is a trick to find the right contact, provided you know their email address. (Try to create a new contact with that address, and you’ll get a link to go to the conflicting entry.) However if you enter the wrong address you will create a contact that you don’t want, and if you don’t know their email then forget it!

Therefore some refinement for navigating deleted contacts is required.

1 reply

thecatalyst
Community Debut
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  • Community Debut
  • July 20, 2023

Thank you for sharing the feedback. The suggestion makes a lot of sense. We are listening, and really appreciate you taking the time to suggest such cool ideas. We plan to invest in this area in 2024 and overall experience of Contact & Company fields. We're still at the early planning stages so I can't say yet if this is definitely a capability we'll support, but it will be carefully considered. Thank you, again.