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Add ability to communicate with associated incident requesters through the problem

Related products:Freshservice
  • September 9, 2024
  • 1 reply
  • 43 views

abateson
Community Debut
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There is currently no way to mass communicate with associated incidents of a problem that is not either a workaround or a solution. When we have large problems with hundreds of associated incidents this becomes very problematic. 

1 reply

ASHill
Contributor
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  • Contributor
  • September 17, 2024

We have this issue as well. We desperately need a Reply feature, or a Public Note that would be applied to all associated INCs.