Please add the option to populate the resolution field as an option for scenario automations...seems every field is there except that one, which means I still have to manually go fill out the resolution field and resolve the ticket on repeatable requests.
New Idea
Add ability to populate resolution as part of a scenario automation
+9- Top Contributor ⭐
Upvoted as it would be nice to have but in the meantime this could be done via an API hit to the field resolution_notes which you could use in the automator to fill in a field when a ticket is updated with all the values as your scenario runs. Would require a slightly larger amount of up front work but is possible. That field is plain text only. If you want to do rich text with html you have to use a different field (see API documentation for that!)
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