Please add the option to populate the resolution field as an option for scenario automations...seems every field is there except that one, which means I still have to manually go fill out the resolution field and resolve the ticket on repeatable requests.
Future Consideration
Add ability to populate resolution as part of a scenario automation
+9- Top Contributor ⭐
Upvoted as it would be nice to have but in the meantime this could be done via an API hit to the field resolution_notes which you could use in the automator to fill in a field when a ticket is updated with all the values as your scenario runs. Would require a slightly larger amount of up front work but is possible. That field is plain text only. If you want to do rich text with html you have to use a different field (see API documentation for that!)
+2I find it absurd the amount of times I have to use the FS workflows to call its own API endpoint to perform functionality that FS does not support either in workflows, bulk actions or scenarios.
Having spoken to FS as much as I have over the past few years sometimes it feels like they don’t really understand their clients or how the software is used. So, they either intentionally place walls in “as designed” or just have weird things they didn't even think of. Which is what makes me question their understanding of IT dept’s and MSP’s workflows.
Then subsequently drag their feet on fixing whilst they continue to chase whatever AI rabbits have their attention currently.
I raised this as an FR 2+ years ago to support directly and am honestly surprised, and annoyed, it's still not implemented.
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