Someone will add 10 people to the CC: on a thread. If I hit Reply it only replies to the one person that originated the email. THIS IS BEYOND FRUSTRATING. To have to manually add 9 more people because this basic functionality doesn't exist is not acceptable. You can't even paste in the list of 9 email addresses and have to manually type them all in again. AWFUL! Fix ASAP!!!
Closed for Voting
Add ability to Reply All to any message
+9- Community Manager
Hello Michael!
Sorry for the frustration. Are you still facing the issue? If yes, please write to support@freshdesk.com and one of our support agents will assist you further on this.
Thank you.
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