Add ability to sort customer list by creation and modification date/time.
I want to inspect our newly created Customers tab entries — new contact records. If I cannot sort them by creation date, this gets really hard as the list gets bigger.
To do this, we really need it to be possible to sort this list by:
Yes, this is also needed on our site. We have 300+ contacts, and we would like to see which contacts have been recently created. This is important to us since we have custom fields that need to be completed for each new customer that is added.
Yes, this is also needed on our site. We have 300+ contacts, and we would like to see which contacts have been recently created. This is important to us since we have custom fields that need to be completed for each new customer that is added.
Great timing. I had forgotten about this forum thread and just yesterday and today was talking to Freshdesk via a ticket about how to find out a user's sign-up date. I was told that is available pre-Mint UI. But I don't yet know if it is a sortable column displayed in the list. As I recall, it is not.
Hello Smith, Jay,
Thanks for your post! Looks like an cool and high utility feature. We will look to add it to our future product roadmap. For now you can use our rest apis to get list of contacts, and then filter based on created and updated time of the contacts - https://developers.freshdesk.com/api/#view_contact
Cheers,
Karthik
Product Manager
Freshworks
Is that the API that requires us to request customers one page at a time, from the beginning to the end of our customer list since we don't know which page a given customer is on?
+12@Mr.Smith: You can use the created_at or updated_since parameters to vet the data for recently added customers. We've also recently released the Filter contacts API that might help you in this case.
Cheers!
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