The on-call management features are great but teams are starting to ask good questions about features that are not available. Would it be possible to add the Acknowledge function to bulk actions and/or scenario automations? This would allow the agent(s) to more quickly process tickets that came in as part of an event or error. That way they would not have to acknowledge 100 tickets one at a time.
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

