Skip to main content
New Idea

Add Acknowledge to Bulk Action and Scenario Automation

Related products:Freshservice
  • October 15, 2025
  • 0 replies
  • 22 views

AutomatedDuck
Skilled Expert
Forum|alt.badge.img+5

The on-call management features are great but teams are starting to ask good questions about features that are not available. Would it be possible to add the Acknowledge function to bulk actions and/or scenario automations? This would allow the agent(s) to more quickly process tickets that came in as part of an event or error. That way they would not have to acknowledge 100 tickets one at a time.