Add additional filtering for the tickets
1. Add filter by waiting since (lastly engaged ticket).
- We need filter to sort the tickets in a way to see which is the oldest ticket that’s waiting for a reply. Currently, we can sort them as lastly modified, but this is not effective when users are updating their tickets and modifying them. We need to see the tickets that are waiting for a reply since, regardless how much the user updated their ticket.
Currently, the last modified filter doesn’t filter them correctly as per the below picture:
2. Add filter sorting the ticket only for those that doesn’t have a reply.
- We need to filter tickets that are only without a reply.
Currently, we can sort the tickets as newly created for a specific date, but also tickets that are replied for that day are appearing. We can’t see only tickets without a reply and are with open status:
