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Add "Agent" and "Group" to rules in Supervisor

Related products:Freshdesk
  • November 12, 2012
  • 1 reply
  • 11 views
N
Apprentice
I'd like to make a rules with tickets, which assigned to certain Agent or group, or unassigned (for example I need to send a email to the group)
all my rules can be more flexible if we have  "Agent" and "Group" in "When should this rule be applied?"

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


You can now use both Agent and Group values as conditions in the Supervisor rule. If you'd like to combine both, you can select the Match all of the below option as illustrated in the picture below:



Cheers!

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