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Add Agent Groups to the Data Sources in Service Items Custom Fields

Related products:Freshservice
  • April 22, 2024
  • 1 reply
  • 52 views

msconfig87
Top Contributor ⭐
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We need to be able to select all agent groups from all workspaces in a drop down in the Custom Fields data source. Please add it.

 

1 reply

  • November 24, 2025

Hear hear! This is something that should be made available by default. Unfortunately, we have had to make a Custom Object as a workaround for this not being available. This just makes administration messier (especially if someone forgets to update the custom object when updating the Agent Groups).