Add agent signature as a placeholder

Hi,

I hope you are doing well :)

I understand that you want to setup have a placeholder for signature. Please note that since the signature is a static value and you can customize signature easily at present there is no placeholder around that. 

As an admin, if you want to have a common signature for all ticket replies, click on Admin > Workflows > Email notifications > Templates > Agent reply template > edit and set up a signature.

If you want to have a specific signature for each agent, then click on Admin > Team > Agents > Edit and then set a specific signature.

The agents can also set their own signature by clicking on the profile picture at the top right corner and then choosing 'Profile Settings'.

Feel free to respond to this thread for any queries :)

Thank you

Hi mahendarsingh,

There’re issue with your suggestion.

Agent reply template only apply when you reply the ticket not when you create a new email.

While the personal signature works with both reply and new email. If both have been set, when you reply the ticket the signature will get duplicate.
 

I’ve tried set the only the agent’s name on personal signature and set company details on reply template. It didn’t work because the reply template is display before the personal signature. Not to mention that reply template does not apply to new email.

I also tried the several signature apps on the marketplace. None of them can apply to the new email.
 

Let’s say I need to change the company logo in the signature. Right now each agents need to change their personal signature one by one or have an admin change for them.

There should be a place where I can manage my organization signature at once. (with a way to change the agent’s name to the one who’s currently reply to customer not the agent’s name on the ticket assignee.)