Skip to main content
Closed for Voting

Add an ID number to Forum Post

Related products:Freshdesk
  • February 9, 2014
  • 1 reply
  • 21 views
J
Contributor

We use an internal(agents only)  ideas forum for tracking feature requests and an internal agents only problem forum for internal bug management.


It would be really useful for us to have an ID (same as a ticket number) for each post to make it easier to track. (this is only for internal use for us so it would not need to be visible on the portal)


Thanks


PS we LOVE freshdesk. It has streamlined and systemised our business process in a way we could never have imagined.

1 reply

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


Each forum topic has an unique ID associated to it. You can see the ID of the forum from the address bar in your browser.



Also, you can convert the forum posts into tickets to track them effectively.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Terms of UseAccessibility statement