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Add "Auto Answer" function

Related products:Freshdesk
  • March 13, 2015
  • 1 reply
  • 14 views
C
Apprentice

What do you think of the following function:


 - Insert automatic response according to the given condition?


Ex.The user reports the problem and putting a keyword (a code), return a default e-mail template specific for that keyword used.


Thank you!

1 reply

D
Contributor

Hey Alessandro,


Thank you for your suggestion.


You can make use of a Dispatch'r rule ( admin>> Dispatch'r >> New rule) for the same use-case. 


Condition: If the "Subject or Description" Contains " the specific keyword "


Action : Send Email to Requester >> And have the specific email template >> Save.


Let us know if there's anything else with which you need an assistance for. We would be happy to help you out!





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