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Add BCC to Workflow Action Emails Automater

Related products:Freshservice
  • December 23, 2021
  • 0 replies
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Steve Brand
Apprentice
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Hi,

 

So one thing that’s missing from the Workflow Emailer is the ability to send BCC emails. It can have an unlimited number of people in the “To” field, but that’s the equivalent of a “CC” email. 

 

In order to replicate a BCC email, you need to copy the email multiple times, which gets inconvenient for adding/removing multiple users, updating the email message format, and makes the workflow more unwieldy to navigate.

 

That’s not even all of the 11 BCC Recipients.

 

Thanks!