I currently use automated tasks that are added to tickets created through a separation journey. For example, one of the automated tasks is "Secure Accounts." It would be extremely helpful if tasks could include a checklist or subtasks within the parent task. As agents complete each checklist item, they could mark it as complete or update its status (e.g., Pending, Blocked, Completed).
At present, the only way to track individual steps is to create a separate task for each item. As a result, I currently have 43 individual tasks being added to a single ticket. The ability to use checklists or subtasks under a parent task would significantly reduce task volume, simplify ticket management, and provide a cleaner, more organized experience for agents. In this example alone, it would reduce the number of tasks by at least half while maintaining the same level of visibility and accountability.
