Management wants to be able to list all tickets closed by a particular agent in a given week. I don't see any way to do this currently.
Closed for Voting
Add "Close Date" or "Resolved Date" to filter for ticket list
Agent performance report generated per agent for 'Selected Time Period' This Week will have a link to all tickets resolved. This may be exported to a csv as well.
Thanks,
Priyo
+2Sad to see this archived. I also want this feature (6 years later) and I see other archived ideas along the same line. If you are viewing this, please upvote my new idea here:
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.