Add comments to the customer fields when customer hovers their mouse over field in submit a ticket form

Hi ,

This is certainly possible with the portal customisation feature on the Estate plan. Here's a snippet that you can use to place a tooltip next to a field on the new ticket page layout (Admin -> Portals -> Customise portal -> Portal pages -> New ticket page section) :

<a target="_blank" href="#" id="test" title="Insert your text here"><img src="https://shots.jotform.com/kade/Screenshots/blue_question_mark.png" height="13px"/></a>

<script type=”text/javascript”>

 jQuery(document).ready(function(){ 

 jQuery(".control-label.subject-label").append(jQuery('#test'));

});
</script>

padding-left: 10px;
}

</style>

Cheers!

Hello! I would like to accomplish something similar and tried your code, as is, however, the tooltip is showing up at the top right, not at the field level. Here is what I mean:

Do I need a JQuery library or something? If so, how/where do I add it?

In the same idea, can one add just a text comment with a link, just before the field, to a solution within the Helpdesk? For instance, we would like to let customers select their ticket priority, upon ticket creation, but we would like to give them a link to a solution that details the criteria that define each priority level, so that they do not set all tickets to Urgent....

Thanks!