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New Idea

Add CSAT response to dashboard for quick reference

Related products:Freshdesk
  • July 30, 2026
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Suggestion - please make a similar module with quick access to CSAT stats and responses form the dashboard for account admins.

Background

In the old CSAT version, Freshdesk admin could quickly access CSAT from the Dashboard. Via clicking “more details” it would then take you to a nice overview of actual users comments and related tickets. 

Current situation

With the new CSAT module there is no such option any more. A workaround would be to copy a CSAT report in analytics and add new columns. It takes now several more steps to access comparing to the old one.