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Add Custom Drop-Downs to Time Logging

Related products:Freshdesk
  • Jul 17, 2019 4:58 PM UTC
  • 1 reply
  • 34 views

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If we could add a custom drop-down or fields to the "edit time log" field we would be able to log time of different types to a ticket, and know if the time was after hours, involved developers, required an on-site visit to the customer, etc, each of which would be billed a different rates in our billing software, but still be linked to the same ticket. Allowing these fields to appear in Time Sheet Reporting or Analytics would be needed as well.

1 reply

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  • Skilled Expert
  • Sep 20, 2023 12:19 AM UTC

Really needed