It would be really helpful custom field information could pass from Freshdesk to Jira when a ticket is created. This way information that was already collected and populated by the support desk does not have to be collected by the developer working the ticket.
Closed for Voting
Add custom fields to Jira tickets
I think this can be done already via the API. There's no way the FreshDesk team can know, a priori, how you want those fields mapped.
A field mapping component as part of Jira Integration setup would be good, or at least some low level way of doing it.
I would also like to see support for custom fields to map between JIRA and FreshDesk. For instance, we made a "Resolution" field on both sides and made it required. When a developer closes the ticket in JIRA, they have to put in a resolution. However, when it comes over to Freshdesk, I can only add it as a comment, instead of populating the FreshDesk resolution field I created.
+12Folks,
The Jira integration fetches all fields that have been made required to create an issue in a specific Jira project. So, in order to list the custom fields in the ticket screen, you can make those fields 'required' in Jira. Refer this article for detailed explanation on how to make fields required in Jira.
Cheers!
HI Please checkout the new freshdesk jira app. it allows all custom fields
Check out few screenshots
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.