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New Idea

Add custom fields to solution articles

Related products:Freshdesk
  • March 15, 2022
  • 3 replies
  • 86 views

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Looking to add custom fields to solution articles (similar to how we can create custom fields for tickets), then add those via Liquid placeholders to the page layout.

This gives us more specificity to each article (such as show which subscription plans a certain article applies to) and other ways of categorizing articles and displaying them to the customers.

Example from Freshdesk knowledge base:

 

Something like this so we can control field options and how it’s displayed all from one spot.

3 replies

zachary.king
Top Contributor ⭐
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  • Top Contributor ⭐
  • March 16, 2022

@spencerporch Great idea!!! Any additional functionality added to Solution Articles would be a big win. Biggest would be “Reporting” capability!!!


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  • Contributor
  • March 4, 2024

Yes. Upvote… Need the ability to add custom fields for various reasons:

  • Ability to add an owning group instead of an individual to own the Solution (review, retire, etc)
  • Custom field to indicate which brand or company a solution is applicable to
  • List goes on...

mbackwater42
Top Contributor ⭐
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  • Top Contributor ⭐
  • May 28, 2024

Yes, please! Our current documentation system has more “metadata” that we’d like to capture than is currently available in Solutions articles. Upvote this, please!