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Add Decimal ticket custom fields

Related products:Freshdesk
  • June 5, 2014
  • 4 replies
  • 40 views

I can add a "number" field to a ticket to hold integers but it does not hold decimals.

Unfortunately it lets you type in a decimal and when you update the ticket the field still has a decimal displayed in it but when you close and reopen the ticket page the decimal part of the number has been lost.


I would suggest that value truncation should be raised as an error to alert users to this as it is losing information form the ticket when saved. If I type "fred" into a number field I get a validation error message. a decimal value should also generate a validation failure message to alert me to the fact that I will lose information when it is saved.


It would be great if we could create a decimal field on the ticket to hold decimal values, which would have validation that rejects non decimal (ie alpha) values. 

4 replies

  • Community Debut
  • October 16, 2014

Totally agree with this except I expect a number field to allow decimal values.We added an "Estimated Duration" field as a number field which is measured in days. We expected to be able to put in values like 1.5, 0.5, etc.


Now the problem is that we have captured quite a few values with decimal and only noticed afterwards that it nicely dropped the decimal without letting us know.


Any updates on this? The number field in the customer area still accepts the input of a decimal number and lets you save it without an error notification. However, the decimal number is not saved!


Any updates on this? We are running into the same issue and use the number field in the Customer Area. 

It appears to be possible to save a decimal number since no error message is created. However, once the information is saved, the decimal number after the "." is being deleted from the field without any notification!


aravind.sundararajan
Skilled Expert
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Hello,


Decimal fields can now be used in the ticket forms or the customer forms in Freshdesk.



Cheers!