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Add delegate information in the approval comments

Related products:Freshservice
  • February 28, 2020
  • 0 replies
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The approval comments field available in the workflows do not mention the delegation.  While the ticket history does have the information, it can not be passed as a note to the user.  


Example:


This was rejected by my delegate:

image


But when I send the results to the requester:


image


Ideally, the Approver box would say "Tracy Knapp (on behalf of Brandon Fish)"