Hi all,
Service request is incredible, but I will shortly expand freshservice to hr, maintenance and accident prevention dept, and know the catalog will start looking like a mess.
I switched to freshservice 3 weeks ago, and some users already already feel overwhelmed by the catalog, can’t imagine when all other services will be there.
I know I can filter by category with the left menu, but If I have 3 categories for HR, I can’t make a direct url with the 3 categories selected.
What I would LOVE and would be great for user’s adoption is a small filter where I could pre-select a couple categories, and get a unique url to that filtered catalog. I would create cards on the homepage that links directly to the filtered result… making the adventure in service catalog wayyyyyyy more easy and intuivite.
Maybe even filter per workspace?
Let’s keep in mind that the main reason Freshservice exists, is to give a better service. User’s experience should always be top priority! :)
Let me know your thoughts please!
Any workaround?
