Would it be possible to add Group info on the ticket list view?
Right above the agent info, and also editable inline would be nice...
A more complete solution would be allowing users to choose which fields should be displayed in some locations on the view.
Custom fields on the list would be wonderful but a difficult design task. Perhaps a customization "table" view in addition to the traditional view if nothing else.
Right now I'm utilizing the API to create a list of tickets for a custom report. It essentially looks just like the normal view but with custom fields. So I'm definitely behind this.
+12Hello,
The all new MINT interface allows you to customise the columns that you'd see on the ticket list page. We call it the customised table view and you can switch between the default view and this one anytime.
Cheers!
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