It would be very helpful if the Group would be listed for each ticket along with the Agent, Status & Priority. Some agents are in multiple Groups and right now the only way to see all is to Filter on the selected Group and/or Groups. This makes it very difficult to see an overall picture and list of tickets that shows not only the agent but what Group they are assigned to for the tickets in the list. See the example in the attached...
+12Hello,
The group information is now listed alongside each ticket on the ticket list page for more context.
In addition to this, the new Mint interface allows you to customise the columns that you can see on the ticket list page. We call it the customised table view and it allows you to add even the custom ticket fields as columns, thus helping agents to get the maximum context about the tickets.
Cheers!
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