Add Group to the main ticket view

Couldn't agree with Marc more.  We try to train our Tier 1 and Tier 2 teams to work by team and not by group.  We can restrict a tier1 user to only see their group but when a user is a supervisor or sits across multiple groups adding this value would assist significantly.

Hi Mike, 

As of now, we do not have any plans to make the the main ticket page user customizable. We have a couple of other features higher up on our priority list. 

Thank you for taking the taking the time to post on our forums. Please keep your feedback coming .

If you don't want to add Group to the view, at least add it to the sort (along with cut-in heads to show the group for each block of tickets that the group sort groups together into blocks).  I think this is called a tabulation, or a "Group-by" feature as well.  This does not make the window any wider, so if it is format concerns you have, it bypasses those concerns.

We are also a heavy user of groups with not only Tier1, Tier2 etc but also using completely different departments. It would make a lot of sense for us to see group in the ticket listing, even more useful than being able to switch priority with one click. The priority of tickets is visible even though it wouldn't be an option to switch out.

As a suggestion for the people with the $$ at Freshdesk; implementing more group options would enable your clients to add separate teams more easily which could add a lot more users and $$ to the subscriptions. This would be a factor for us. :)