Skip to main content
Closed for Voting

Add "group" to ticket list view

Related products:Freshdesk
  • July 10, 2013
  • 14 replies
  • 29 views
A
Apprentice

We address many of our tickets as groups, knowing which group is responsible for a ticket right in the ticket list view would be very helpful. 

14 replies

R
Community Debut
  • rob_10986
  • Community Debut
  • August 17, 2013

Also in the ticket list view it would be nice to see a column to indicate the Group and the Type assigned to a ticket.  Either plaint text characters or icon buttons similar to the 'Response Due' or 'Overdue' icons that currently appear.


Right now it is very difficult to see how various tickets are configured when using Groups and/or Types.


B
Contributor

This would be very valuable for us also.

T
Contributor
  • tanderson
  • Contributor
  • April 28, 2014

This would be Super helpful!

L
Community Debut
  • l.golestan
  • Community Debut
  • May 2, 2014

yes, i also agree. the ticket overview is quite limited. it would be great to be able to show any of the standard/customized ticket fields in the overview as well!

M
Contributor
  • marc_11439
  • Contributor
  • May 3, 2014

Agree! +++++ on group field displayed on the ticket list screen. Of course the ability to customize would be ideal ...

A
Contributor

This could be very useful for us, we need to view and assign a ticket to a group or onther..

Right now it is very difficult to see how various tickets are configured when using Groups

H
Apprentice
  • holly
  • Apprentice
  • July 10, 2014

I agree - this would be extremely helpful and make it much more functional.

R
Community Debut
Agree also, just ran into this little stumbling black, I would like to see which company a ticket belongs to

 

A
Contributor

Richard, have a company name could be useful. On requester tooltip too

P
Contributor
  • paul.nelson
  • Contributor
  • November 5, 2015

anyone managed to achieve this ?

K
Contributor
  • knielsen
  • Contributor
  • May 2, 2016

Yes, please!

A
Contributor

I'm getting a bit scared of this unattended feature requests.

J
Community Debut
  • jsiskind
  • Community Debut
  • March 27, 2017
I vote to add more customization options for the ticket list view.  For us specifically we would like the ticket type field to be displayed.

 

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The ticket list view now displays the company information along with the Group associated to the ticket. 



You can also create a customised list view with different field values that you'd like to see at a quick glance. We've termed this as Table View and it is available only on the MINT interface.



Follow this thread for more details on the MINT interface.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Terms of UseAccessibility statement